MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 1 day after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
1. Contact Seller go to your order history and select the item. Discuss the issue with the seller and see possible solutions.
2. Apply for Refund if you can't come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 1-4 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).
Get Money Back in 1-3 Days
Most sellers will return your money in 1 day, however if it's not resolved, you can contact JOY to escalate your dispute.
Conditions for Submitting Refund Requests
• The products have not been used
• The item is in perfect condition and in its original packaging.
Items in original condition past 7 days Up to 40% of the item price.
Items in original condition within 7 days 100% of the item price.
Items that are damaged, missing parts, not in the original condition, or have obvious signs of use within 7 days up to 0% of the item price.
How fast is refund?
• Refund will be made to you once we confirm receipt of your returned parcel which meet the conditions for reimbursement.
• Items will be processed at a local warehouse, instead of being sent back to the seller’s country of origin.
Return Shipment Fee
The shipping/ delivery cost of your returned goods will be paid by you.
The seller must comply with other relevant legal requirements (warranty, return, etc.) that may be applicable depending on your location as buyer. For instance, in most countries you will generally have a 7-60 days legal conformity warranty and a 7-14 days right to return (please note that in case of return, the buyer must bear the cost of returning the products to the seller).